Troubleshooting
Common issues and quick fixes.
Checkout shows HTTP 502 or checkout_creation_failed
Section titled “Checkout shows HTTP 502 or checkout_creation_failed”Retry once from Settings > Subscription & Billing.
If it repeats, capture the timestamp and contact support.
Billing does not update after payment
Section titled “Billing does not update after payment”Click Refresh Billing.
Wait 30 to 60 seconds and retry.
Webhook updates can be asynchronous.
The page may not auto-refresh immediately after checkout completion.
Restricted key save fails with mode mismatch
Section titled “Restricted key save fails with mode mismatch”If you see a message like:
The selected mode does not match the key.Selected mode is live, but key belongs to test mode.Do this:
- Verify selected mode in Settings,
TestversusLive. - Verify the key prefix:
- Test uses
rk_test_... - Live uses
rk_live_...
- Test uses
- Generate or copy the key from the same Stripe dashboard mode.
Stripe not connected
Section titled “Stripe not connected”Click Refresh Status.
Re-run Connect Stripe.
Confirm you used the intended mode,
test versus live.Cancel trial or switch-to-free fails
Section titled “Cancel trial or switch-to-free fails”Retry from Settings > Subscription & Billing.
Click Refresh Billing to confirm the latest provider state.
If you still see an HTTP error, capture the timestamp and contact support.
Data appears truncated
Section titled “Data appears truncated”Compare active customer count to the plan limit in Settings.
Upgrade plan if active count exceeds your current tier.
Contact support
Section titled “Contact support”Use monetizationapps.com/contact and include:
Timestamp with timezone.
Account email.
Stripe account ID if applicable.
Screenshot of the error.
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