Account Explorer

Account Explorer lets you drill into the aggregate metrics from Dashboard and Retention. Use it to find specific accounts, understand what’s driving revenue changes, and assess renewal exposure.

Filtering the account list

You can filter accounts by:

Plan

Billing interval (monthly, annual, etc.)

MRR band or ARR band

Tenure (how long the account has been active)

Renewal month

Delinquency status

Expansion vs. contraction in the current period

For licensed or quantity-driven pricing, additional filters are available:

Billed quantity band

Quantity expansion vs. quantity contraction

Account detail

Clicking an account opens its detail view, which includes:

MRR history and trend

Plan changes and proration events

Invoice and billing event log

Renewal date and billing term

Cumulative recurring revenue to date

Cohort membership

Payment status and recent payment events

Licensed quantity history (for quantity-driven accounts)

Churn reason tag and note for the latest churn event, when the account has churned

Note

Account data comes entirely from Stripe. SubscriptionMonitor does not enrich accounts with CRM data, product usage data, or seat assignment records.

Editing churn reasons

For churned accounts, Account Detail includes a Churn Reason card. Choose a reason, add an optional note, and click Save Reason.

Saved churn reasons appear on Retention’s Recently Churned Accounts table and Churn Reasons breakdown. The tag annotates the churn event only; it does not modify Stripe records, revenue movement facts, or cohort calculations.

Segment comparison

Use segment comparison to compare retention, revenue concentration, contraction rate, and renewal exposure across:

Plan tiers

Billing intervals

Acquisition periods (cohort-level)

Exporting account data

Account lists and detail exports are available as CSV from the Account Explorer toolbar. Account table exports include every account matching the active filters and sort order, not just the current page. Account Detail exports include revenue history and invoices for the selected account. Retention exports include churn reason fields for recently churned accounts.

See Alerts & Digest for scheduled digest emails that summarize account-level signals weekly.